2024 has been a Landmark Year of enhanced Citizen Experience in Services delivered by Passport Office Vijayawada.

   

   Vijayawada (prajaamaravati);

2024 has been a Landmark Year of enhanced Citizen Experience in Services delivered by Passport Office Vijayawada

Citizen-Centric Passport Seva:

The year 2024 has been a landmark year for the Regional Passport Office (RPO) Vijayawada, as it has successfully enhanced the citizen experience in services delivered. During the Calendar year, the RPO Vijayawada delivered an impressive 3,23,553 passport-related services. This was made possible through the efficient functioning of two Passport Seva Kendras (PSKs) in Vijayawada and Tirupati, and 13 Post Office Passport Seva Kendras (POPSKs) that come under its jurisdiction, serving the Central and Rayalaseema regions of the state.

Revamping Infrastructure for Citizen Convenience

The Regional Passport Office Vijayawada has undergone significant infrastructure upgrades, including the shift of administration, policy and printing functions to a new state-of-the-art premises in Vijayawada. Earlier in June 2024, RPO Vijayawada was awarded as the best office in its category for providing extraordinary standards of service delivery during the year 2023-24. In addition, the expansion works of the Passport Seva Kendra (PSK) in Vijayawada are nearing completion, with the facility expected to be fully operational soon. These facilities will enhance the delivery of passport services to the residents of Andhra Pradesh, providing a more efficient, comfortable, and citizen-centric experience.

A Partnership of All Stakeholders:

Sh. Siva Harsha, Regional Passport Officer, thanked the tireless efforts of his team and the support of all stakeholders, including the Department of Posts, Andhra Pradesh Police and M/s Tata Consultancy Services. He further stated that Andhra Pradesh Police has one of the fastest police verification processes for passport applicants enabling citizens to receive their passports in a timely manner. RPO also appreciated the support of the Postal Department for facilitating additional appointments at Post Office Passport Seva Kendras (POPSKs) and for the faster delivery of passports at citizens doorstep.

Special Drives

The Passport Seva Kendra (PSK) Vijayawada is launching a special drive on Wednesdays in January 2025, offering 250 additional appointments to facilitate early and convenient services to applicants in the region. In addition, Police Clearance Certificate (PCC) appointments have been increased at our 13 Post Office Kendras (POPSKs). Citizens are advised to avoid using touts and agents for passport services. Fresh appointments and rescheduling can be availed by applicants on the official website: www.passportindia.gov.in.

Commitment to Excellence

Overall, the Regional Passport Office Vijayawada's achievements in 2024 demonstrate its commitment to providing exceptional service to citizens. The office will continue to strive for excellence in the years to come said RPO Sh. Siva Harsha.